Studio Rules & Policies

No Hassle Membership

  • Transparent Pricing: No enrollment, initiation, annual or facilities fees.
  • No Long-term Commitments: Month-to-Month memberships.
  • No Collections, EVER!

Cancellation Policy

  • Membership Cancellations: 30 day written notice.
  • Yoga & Group Class, Pilates Reformer Session and 1:1 or Buddy Cancellations: 8 hours prior to session or appointment start. No-shows and late cancellations may result in a fee commiserate with the class/session price and demand.

Appointment Policy

  • Bookings are requested on all visits to ensure availability of space, equipment and assets.
  • Sauna sessions are 30 minutes in duration and for women only. Our sauna is a community sauna so you can enjoy with a friend, or sit alone. If you’d like to book a private Sauna session, we do have that option for an additional fee.
  • Waitlist Priority: Active Members in good financial standing receive priority wait list promotion, ahead of passholders and guests.

Inclusivity

  • Our community is diverse, and we celebrate and honor that diversity through creating a safe place for all people to join in our yoga studio, gym space and programming. All are welcome here regardless of ancestry, religion, sex, national origin, sexual orientation, age, citizenship, gender identity, nationality, cultural origin, physical ability, veteran status, size, age, sexuality, or any aspect that can cause difference. We do not tolerate harassment or hate speech of any kind, and welcome your communication on how we can do better where we might fall short.

Infectious Diseases

  • We do our best to maintain a clean facility. We clean throughout the day and deep clean twice per week.  Additionally, we have clean air with significant investment in our HVAC system to allow for MERV13 filtration and with the addition of air purifiers strategically placed throughout the studio.  We cannot guarantee avoidance of infectious diseases, but certainly have take precautions that generally exceed industry standards to minimize the spreading of them.

Membership Hold Policy

What is a Membership Hold?

A membership hold is a temporary suspension of a member’s access to our facilities and services, allowing you to pause your membership without cancellation. This option is beneficial for members who may be unable to attend due to various reasons such as illness, travel, or personal commitments. A membership hold provides flexibility that allows members to maintain their membership status without incurring full charges while they are unable to come into the studio.

Membership Hold General Conditions

  • Holds do not affect membership fees; billing resumes automatically at the end of the hold period unless an extension is granted. Your billing date will be pushed out relative to the number of days your membership was on hold.
  • There are no additional fees associated with placing your membership on hold.
  • Membership benefits are suspended during the hold period.

Our Hold Policy

As part of our commitment to providing flexibility and convenience, we offer a membership hold option under the following conditions:

  1. Eligibility: Members (with Well- prefix) are entitled to one hold per calendar year.
  2. Duration: Holds must be for a minimum of 7 days and a maximum of 30 days.
  3. End Date: All holds require a specified end date at the time of request.*

* We understand that life is unpredictable and will compassionately support you through extenuating circumstances.

Exceptions for Extended Holds

We understand that life can present unexpected challenges. Therefore, we offer extended or indefinite holds under specific circumstances, including but not limited to:

  1. Medical Situations:
    – Serious illness or injury requiring prolonged recovery.
    – Hospitalization or medical treatments that prevent participation.

  2. Family Situations:
    – Bereavement leave for the loss of an immediate family member.
    – Caregiving responsibilities for a family member with a serious health condition.

  3. Other Exceptional Circumstances:
    – Military deployment or relocation.
    – Natural disasters affecting the member’s ability to access our services.

Process for Requesting a Hold

Simply drop by our Welcome Desk, send an email to hello@wellstudiodublin.com or call us to submit your hold request.

  1. Hold Details: Members requesting a standard hold simply need to provide the start and end dates for the hold period.
    Additional
  2. Documentation: Members requesting an exception are asked to kindly provide appropriate documentation and/or details of their extenuating circumstance (e.g., a doctor’s note, military orders).
  3. Review and Approval: Each request will be reviewed on a case-by-case basis, and approval will be communicated within 3 business days.
  4. Indefinite Holds: For situations requiring indefinite holds, members will be contacted periodically to reassess their status and needs.

Contact Information

For questions or to submit a hold request, please contact our Welcome Desk team at 925-999-4320 or email us at hello@wellstudiodublin.com.